FREE SHIPPING on orders over £50!*

Delivery & Returns

Delivery & Returns

Delivery:

UK Shipping on orders over £50: FREE*

UK Shipping on orders under £50: £3.95 

International Shipping: Please enquire - call us on 01622 681765

 

Laguna Direct use Royal Mail for smaller items and Hermes for larger items (UK Shipping only)

Royal Mail deliveries are sent by Royal Mail 48 so will normally arrive within a maximum of 2-3 working days. If your item has not arrived within 5 working days on either service then please contact us by email ecommerce@laguna.co.uk.

All orders placed up until 9.00am are dispatched the same working day. Any order placed after 9.00am may not be dispatched until the next working day.

 

Returns & refunds:

Your right to cancel and return begins from when you place the order and ends 14 working days from when you received the goods. If you wish to cancel or return your order you must inform us by email at ecommerce@laguna.co.uk within this time frame. The buyer is responsible for paying the return postage and ensuring the goods are received back by us in as new condition. If you receive a faulty or broken item you will be offered either a choice of a refund or replacement. Any return postage costs if an item is faulty or broken will be paid by lagunadirect.co.uk

*PLEASE NOTE: FREE SHIPPING TERMS ARE FOR MOST UK MAINLAND POSTCODES, WITH THE EXCEPTION OF SOME RURAL SCOTTISH POSTCODES, SCOTTISH HIGHLANDS, NORTHERN IRELAND AND UK ISLANDS.