Delivery & Returns
Delivery & Returns
UK Shipping on orders over £50: FREE*
UK Shipping on orders under £50: £3.95
International Shipping: Please enquire - call us on 01622 681765
If you are ordering goods for delivery outside the UK, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be paid by you. It is accepted by you that Laguna Direct has no control over additional charges in relation to customs clearance. Laguna Direct recommends that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order. You will be the importer of record and responsible for any import VAT and duty that needs to be paid. In addition, any charges for import clearance will be paid by you, the customer. Refunds of any returned order will be of items, not the services incurred.
Laguna Direct use Royal Mail for smaller items and Hermes for larger items (UK Shipping only)
Royal Mail deliveries are sent by Royal Mail 48 so will normally arrive within a maximum of 2-3 working days. If your item has not arrived within 5 working days on either service then please contact us by email email@example.com.
All orders placed up until 9.00am are dispatched the same working day. Any order placed after 9.00am may not be dispatched until the next working day.
Returns & refunds:
Your right to cancel and return begins from when you place the order and ends 14 working days from when you received the goods. If you wish to cancel or return your order you must inform us by email at firstname.lastname@example.org within this time frame. The buyer is responsible for paying the return postage and ensuring the goods are received back by us in as new condition. If you receive a faulty or broken item you will be offered either a choice of a refund or replacement. Any return postage costs if an item is faulty or broken will be paid by lagunadirect.co.uk
*PLEASE NOTE: FREE SHIPPING TERMS ARE FOR MOST UK MAINLAND POSTCODES, WITH THE EXCEPTION OF SOME RURAL SCOTTISH POSTCODES, SCOTTISH HIGHLANDS, NORTHERN IRELAND AND UK ISLANDS.