KTM Team V6 Thermo Bottle

Delivery:

UK Shipping on orders over £50: FREE*

UK Shipping on orders under £50: £3.95 

UK Express shipping available: £6.25

International Shipping: Please enquire - email us at hello@lagunadirect.co.uk

Christmas last order dates - To help prevent delivery disappointment due to busy courier networks, we recommend that if placing orders after Tuesday 17th December that you select our Express shipping option. The last recommended shipping date for Express shipping for pre-Christmas delivery is Friday 20th December

Christmas Opening Times

We are closed at times over the Christmas period, during which orders can still be placed but may not be processed or enter the courier network. Our opening times can be found below:

Friday 20th December - Open as usual
Saturday 21st December - Open, Processed orders may not enter courier network
Sunday 22nd December - Closed
Monday 23rd December - Open, Processed orders will not enter courier network
Tuesday 24th December - Closed
Wednesday 25th December - Closed
Thursday 26th December - Closed
Friday 27th December - Open
Saturday 28th December - Open
Sunday 29th December - Closed
Monday 30th December - Open
Tuesday 31st December - Closed
Wednesday 1st January - Closed
Thursday 2nd January - Open as usual

Custom Charges

If you are ordering goods for delivery outside the UK, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be paid by you. It is accepted by you that Laguna Direct has no control over additional charges in relation to customs clearance. Laguna Direct recommends that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order. You will be the importer of record and responsible for any import VAT and duty that needs to be paid. In addition, any charges for import clearance will be paid by you, the customer. Refunds of any returned order will be of items, not the services incurred.

Laguna Direct use Royal Mail for smaller items and DHL for larger items (UK Shipping only)

Royal Mail deliveries are sent by Royal Mail 48 so will normally arrive within a maximum of 2-3 working days. DHL deliveries are usually made within 48 hours but may be longer for remote areas. Express shipping is usually the next working day except for remote areas. If your item has not arrived within 5 working days on either service then please contact us by email hello@lagunadirect.co.uk .

All orders placed up until 9.00am are dispatched the same working day. Any order placed after 9.00am may not be dispatched until the next working day.

Returns & refunds:

Your right to cancel and return begins from when you place the order and ends 30 working days from when you received the goods. If you wish to cancel or return your order you must inform us by email at hello@lagunadirect.co.uk within this time frame. The buyer is responsible for paying the return postage and ensuring the goods are received back by us in as new condition. If you receive a faulty or broken item you will be offered either a choice of a refund or replacement. Any return postage costs if an item is faulty or broken will be paid by lagunadirect.co.uk

*PLEASE NOTE: FREE SHIPPING TERMS ARE FOR MOST UK MAINLAND POSTCODES, WITH THE EXCEPTION OF SOME RURAL SCOTTISH POSTCODES, SCOTTISH HIGHLANDS, NORTHERN IRELAND AND UK ISLANDS.